Employees

Direct Employee Support and Advocate Services
  • Toll-free employee call center with extended evening hours provides immediate assistance while at the doctors or the pharmacy.

  • Resolution of unpaid claim issues, i.e. eligibility, carrier, physician/lab processing errors, balance billing, and out-of-network coding errors.

  • Help you receive and understand second opinions for critical care situations.

  • Prescription Denial Appeal Services – Providing you with the RX they need.

  • Claims appeal communication and assistance.

  • Help Medicare-eligible employees transition into Medicare supplement plans with “One-on-One” personal assistance.

 

Health Advocacy Service - Guardian Nurses
  • Provide guidance and direction during hospitalizations, doctor visits, critical care, or nursing home stays.

  • We work with your doctors and insurance company to help get denied procedures approved.

  • Make appointments to get you seen quickly by the best doctors, and go with you if requested.

  • Help with emergencies and provide Inter-Hospital Emergency Transfer Assistance.

  • Get things you need such as the correct healthcare equipment and supplies.

  • Coach you to better manage chronic health conditions and stay healthy.

Voluntary Worksite Benefits - Employee Paid
  • Extremely low rates, robust benefit offerings.

  • Proprietary plans, guaranteed issue.

  • Disability, critical illness, hospital, accident, life.

  • One-on-one benefit counseling.

Employee Assistance Program (EAP)
  • A confidential, early-intervention system to help employees address personal challenges, providing support referrals, counseling, legal, and other treatment services.

  • Provide concierge services and advice on everything from leaky roofs to pet care.

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